Privacy Policy

Last updated: 27 April 2025

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1. Who is responsible for processing your data?

This privacy statement describes how Languageleveler (“Languageleveler” or “we”), as the data controller, handles your personal data that is processed through the Languageleveler application (“App”) and our website (“Website”). Languageleveler is the provider of the application.

2. Personal Data We Process

2.1 Data Provided by You

• Account data: When you register in our App, we may ask for an email address and/or a username and password.
• Content data: In the App, you can read texts, practice words, and set personal preferences. Data related to these activities (e.g., words you select or your progress) is stored.

2.2 Data Automatically Collected

• Device and usage data: Technical information such as device type, operating system, version, and usage timestamps.
• Log files: IP address, date and time of actions in the App, and error messages.
• Cookies or similar technologies: When you visit our Website, we use cookies to improve your experience. You can choose to accept or decline analytics cookies via our cookie consent banner.

2.3 Analytics Data

• We use Google Analytics to understand how visitors interact with our Website. This involves the collection of anonymous data such as page visits, duration of sessions, and interactions. IP addresses are anonymized before being sent to Google.

3. Purposes of Processing Your Personal Data

1. Providing our services: We process your data to grant access to the App, track your learning progress, and enable App functionality.
2. Account management: We use your data to create and manage your account.
3. Customer support: We use your contact details to handle questions and complaints.
4. Improving our services and our Website.: We analyze App usage to enhance and optimize the experience.
5. Legal obligations: Where necessary, we process data to comply with legal obligations (for example, tax requirements or court orders).

4. Legal Grounds for Processing

We only process your personal data if it is permitted by the General Data Protection Regulation (GDPR). Relevant grounds include:

• Performance of a contract (Article 6(1)(b) GDPR): For providing and maintaining the App and your account.
• Consent (Article 6(1)(a) GDPR): If you explicitly give us permission, for example for marketing or newsletters. You can withdraw this consent at any time.
• Legitimate interests (Article 6(1)(f) GDPR): For improving our services or preventing misuse.
• Compliance with legal obligations (Article 6(1)(c) GDPR).

You can withdraw your consent for cookies and analytics at any time through our cookie settings.

5. Sharing Personal Data with Third Parties

We will not sell or rent your personal data to third parties. However, we may share your data with:

• Service providers (processors): Parties that help us deliver our services, such as hosting companies, IT service providers, or analytics(Google Analytics). We have data processing agreements with these parties to ensure they handle your data securely.
• Authorities: If we are legally obliged to disclose certain data (for example, to the Tax Authorities or other government agencies).

6. Retention of Your Data

We do not retain your personal data any longer than necessary for the purposes set out in this policy or as required by law. Specific retention periods include:

• Account data: As long as you have an account with us. If you delete your account, your data will be erased or anonymized within a reasonable period (within 30 days).
• Log files and analytics: Up to 12 months from the moment they are recorded, unless we need them for security or business statistics.

7. How We Secure Your Data

We take appropriate technical and organizational measures to protect your personal data against misuse, loss, unauthorized access, and unwanted disclosure or alteration. These measures include:

• Encryption of data transfer (SSL/TLS).
• Secure storage environments and restricted access rights.
• Regular assessment of our security measures.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

1. Right of access: Request an overview of the personal data we process about you.
2. Right to rectification: If your data is incorrect or incomplete, you may have it corrected.
3. Right to erasure (“right to be forgotten”): Ask us to delete your personal data.
4. Right to restriction of processing: Request restriction if you believe data is incorrect or the processing is unlawful.
5. Right to data portability: Receive the data you have provided in a structured, commonly used, machine-readable format and/or have it transferred to another organization.
6. Right to object: Object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.

You can send your requests to info@languageleveler.com. We will respond as soon as possible, but at least within four weeks. If we cannot establish your identity, we may request additional information.

9. Cookies

When you visit our Website, we use cookies:

1. Essential cookies: Needed for the Website to function.
2. Analytics cookies: Help us understand how visitors use the Website.

You are asked for consent via a cookie banner.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our Website and/or in the App. We encourage you to review this policy regularly so that you are aware of any changes.

11. Complaints

If you have any complaints regarding how we handle your personal data, please contact us at info@languageleveler.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).